ModCloth Reviews

I have recently received a suit from these guys however having checked before purchase that I receive it in time to have aterations for an important event, it arrived the day before! This gave me no time to get it altered. The shop were full of ridiculous excuses and not even the slightest of cares about my situation. Peter certainly has no skills when dealing with the situation and no ability to apologise. The reviews speak for themselves.

I have been shopping with Modcloth for my years. They were a terrific company. Not anymore! Customer service has declined and so has their products and costs. Shipping is $12.00 for UPS not $7.50 Fedex as before. They used to offer a $5.00 credit for returns if you did not want a refund... no more. The quality and designs of the products has gone downhill. Customer service has limited hours and forget trying to speak to a sylist. They are never there either on the phone or chat!

I hope someone out there learns from my experience with this company and opts not to purchase ANYTHING from them. I bought a pair of shoes that were way too wide so I returned them. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. The person promptly replied that they received the item but hadn't refunded it yet because the refund department was behind. This person processed my refund manually but it was for $20 less than I'd paid. When I questioned this, they let me know that ModCloth doesn't refund the original shipping fee ($12.95!) and that they charge another $6.95 shipping fee to return the item. So I paid $20 for literally nothing PLUS my time for returning the item. Plus, I'm not convinced I would ever see a return if I hadn't reached out to them directly. Why bother risking it? Not worth it!

This is where I got my wedding dress. It was beautiful which is why this is a 2 and not a 1 BUT their sizes are not accurate. I ordered a dress and it came in about two sizes too big. I was informed I could return it and was given the address. It was packaged and returned. I ordered the exact same dress in a smaller size. It fit very well and it was worn for the wedding. I gave it several weeks for a return to be processed but they never did. I contacted them regarding this and they said because I didn’t have courier information they wouldn’t refund me. So basically, I have one dress, but I purchased two.

Quality fabric and I received everything I ordered. It all fit well

I ordered flare pants that did not fit at all. The button fell off as soon as I opened the package. I couldn't return the item because it was a final sale. Overall, terrible experience and I will never shop this brand or use the site again.

I ordered the bubbly feelings midi dress which had no care label on it. I washed it in the delicate cycle in cold water and the polkadots on it glued together and the dress is ruined after one wearing. I am very disappointed that there was no care label. If it is handwash in cold water it really should be written on the label.

Very disappointed in ModCloth customer service. I bought $70 sandals in March, did not wear until June, and one has fallen apart. ModCloth will not replace or refund outside the 28 day return window. I will not purchase from a company that will not stand by their product quality

Very disappointed in ModCloth customer service. I bought $70 sandals in March, did not wear until June, and one has already fallen apart. ModCloth will not replace or refund outside the 28 day return window. I will not purchase from a company that will not stand by their product quality.

Getting a refund for items I returned is taking FOREVER. Like, over a month. Not OK.
*
Update - I finally got an almost refund. They charge a RETURN FEE. So....over 30 days without my money back and not hearing a thing for them, no "we've received your return" and then on top of that $6.95 return fee. Very very not OK.